Terms of Service

TaxBack scans official public records for a property you tell us about, reports savings opportunities it can support with evidence, and — if you purchase a package — prepares the related forms and evidence for you to review and sign. A subscription adds monitoring: we watch published deadlines, programs, and records for your address and notify you when something changes.

TaxBack is not a law firm and does not provide legal advice. Our services help prepare and send based on your report. You are always the one who reviews, signs, and submits your filings, and you may consult an attorney at any time.

A package is document and evidence preparation. We fill in the official forms from public records and your own answers, and we assemble the supporting evidence — for example, comparable properties from the county's records — exactly as those records support. We do not make judgment calls for you, decide what you should claim, or argue your case.

The filing is yours. You review it, you sign it, and you submit it on your own behalf as the taxpayer. TaxBack does not represent you before the Assessor, the Board of Review, your mortgage servicer, or anyone else, and does not appear or speak for you.

Sending it for you. After you sign, you may ask us to send your signed filing to the office it goes to. When we do, we act only as your delivery service: we send exactly what you signed, to the address or portal the office publishes, and we tell you when it has gone. The office decides whether a filing is accepted and whether it was on time.

When you draw your signature in the signing box, print your name, and confirm that the filing is yours, you agree that this is your signature on that document, with the same effect as signing by hand, and that we may keep the signed document and the date as an electronic record. Some offices may require a handwritten signature; if one does, we will tell you and give you the document to print and sign instead. You can always choose to print and sign by hand.

Every dollar figure we show is an estimate built from official records and published program amounts. The county, your servicer, or the program administrator makes the final decision on every filing — we do not control outcomes and do not guarantee any savings, refund, approval, or timeline. Where records are incomplete, we say so rather than guess.

You confirm that the information you give us is accurate and that you are authorized to act for the property you submit. Filings we prepare rely on your answers and documents; reviewing them before you sign is your responsibility, and signing and submitting is always your act, not ours — including when you ask us to send your signed filing for you. Use TaxBack only for a property where you are the taxpayer or are otherwise legally entitled to file for it yourself.

Your report and dashboard live in an account tied to your email address. Keep your sign-in credentials to yourself; you are responsible for activity under your account. You can ask us to close your account at any time at hello@taxbacknow.com.

The report is free. Filing preparation and monitoring are flat fees, shown before you pay and charged through Stripe — we never see your card number. Subscriptions renew until cancelled; you can cancel by replying to any notice or emailing us, and cancelling stops future renewals. Billing questions or problems with a purchase: hello@taxbacknow.com — we read everything.

The TaxBack site, reports, and software are ours; the documents and information you upload stay yours. You give us permission to use what you provide only to deliver the service to you. Public records remain public records.

No scraping, probing, reselling, or misrepresenting TaxBack; no submitting addresses or information you have no right to submit; no using the service to mislead a county, servicer, or program. We may suspend accounts that abuse the service or other people.

To the fullest extent the law allows, TaxBack's total liability for any claim arising out of the service is limited to the amount you paid us in the twelve months before the claim, and we are not liable for indirect or consequential damages — including outcomes decided by a county, servicer, or program administrator. Nothing here limits liability the law does not allow us to limit.

These terms are governed by Illinois law. If something goes wrong, contact us first at hello@taxbacknow.com — most problems are fixable by humans talking. Any dispute that cannot be resolved informally belongs to the state or federal courts located in Cook County, Illinois.

If these terms change materially, we will update the date below. Continuing to use TaxBack after a change means you accept the updated terms.